PRIVACY INFORMATION

DAY DAY UP REALTY / JACK BAI TEAM
PRIVACY POLICY

Day Day Up Realty, also known as Jack Bai Team (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, and disclose information in connection with our website at https://www.gaselftour.com, formerly https://www.6783105888.com, our maintenance application (“App”), and our real estate, leasing, property management, and related services (collectively, the “Services”).

This Policy applies to people who use our Services, including prospective customers, landlords, property managers, tenants, and service providers (“Users” or “you”).

Independent websites and services that we do not own or control maintain their own privacy policies. Our disclosures to providers acting on our behalf remain subject to the restrictions described in this Policy.

PERSONAL INFORMATION WE COLLECT

“Personal Information” means information that identifies you, can be used to contact you, or is reasonably associated with you. This may include your name, mailing address, property address, telephone number, email address, photographs, account information, and information associated with your service requests.

“Non-Personal Information” means information that does not identify you and is not reasonably linked to you. Information linked to an identifiable person is treated as Personal Information.

Information You Provide

We collect information you provide when you inquire about a property, request Services, create an account, submit a maintenance request, communicate with us, provide feedback, or otherwise interact with the Services.

Depending on your use of the Services, this information may include:

• Your name, telephone number, email address, and property or mailing address.
• Account and registration information.
• Property inquiries, tour requests, appointment details, and leasing-related information.
• Descriptions of maintenance or repair needs.
• Photographs, videos, messages, and other content submitted through the Services.
• Business information provided by service providers, including service categories, business locations, websites, certifications, licenses, and insurance information.
• Billing, transaction, and tax-reporting information needed to administer payments and applicable reporting obligations.
• Communication preferences and records of SMS consent and opt-out requests.

Information About Service Requests

Our Services allow property managers and tenants to submit maintenance and repair requests and allow service providers to respond to those requests.

We collect the information included in service requests and responses, including descriptions, photographs, videos, contact details, and related communications. Relevant tenants, property managers, and service providers may access information needed to coordinate and complete the requested work.

Communications and Call Recordings

We collect and store communications sent through the Services, including messages and information you send to customer support.

Calls placed or received through the App may be recorded and stored. Where required by applicable law, we provide notice and obtain consent before recording.

Location Information

When a service provider enables location services in the App, we may use device location to coordinate service visits and estimate arrival times. Location access may be necessary for certain service-provider features.

Location information used to estimate arrival times is not retained after arrival confirmation, although arrival-time records may be retained to evaluate service performance.

Information From Others

We may receive tenant contact and property information from landlords or property managers to establish accounts, verify eligibility for Services, and coordinate property-related requests.

Receiving your telephone number from another person does not, by itself, establish your consent to receive recurring or promotional text messages from us.

PAYMENT INFORMATION

Payments and ACH transactions may be handled through AppFolio and its affiliated payment service providers. We do not directly process or maintain your full payment-card or bank-account credentials.

We may receive or retain billing details, transaction records, payment status, and information necessary to administer the Services. Payment processors handle payment credentials under their own applicable terms and privacy policies.

For service providers, we may also collect information necessary to meet tax-reporting obligations, including information needed for applicable tax forms.

INFORMATION COLLECTED AUTOMATICALLY

Server and Log Information

When you use our website or App, we may automatically collect information such as your IP address, browser type, operating system, device information, internet service provider, referring and exit pages, dates and times of access, and activity within the Services.

We use this information to operate the Services, troubleshoot problems, understand usage, improve performance, and support security.

We may use session cookies and persistent cookies to remember preferences, support website functionality, and understand how the Services are used.

You can manage cookies through your browser settings. Disabling cookies may affect certain features of the Services.

Pixels and Email Measurement

We may use pixels or similar technologies to understand website activity and whether emails have been opened. This information helps us evaluate and improve our communications.

Mobile App Diagnostics and Usage

We may collect device information, App usage information, crash reports, and diagnostic information to improve reliability and functionality. We may also capture screenshots of App usage to understand how features are used and identify problems. To the extent these records contain identifiable information, we treat them as Personal Information.

Analytics

We may use third-party analytics providers to understand how Users interact with our website and Services. These providers may use cookies or similar technologies and process usage information on our behalf.

Our use of analytics providers remains subject to the mobile-information and SMS protections described below.

Do Not Track

Our Services do not currently respond to browser “Do Not Track” signals. This does not limit any obligations we may have under applicable law to honor other recognized privacy choices.

HOW WE USE INFORMATION

We may use the information we collect to:

• Provide and administer the Services.
• Respond to property inquiries and coordinate tours and appointments.
• Support leasing and property management activities.
• Create and manage accounts.
• Coordinate maintenance requests and service-provider responses.
• Process and administer transactions and applicable tax reporting.
• Respond to questions, feedback, and customer support requests.
• Send communications consistent with your consent and preferences.
• Improve website and App functionality, performance, and user experience.
• Conduct research, diagnostics, and analytics.
• Personalize content and, where permitted, provide relevant offers.
• Investigate complaints, resolve disputes, and enforce applicable agreements.
• Detect and prevent fraud, misuse, and security incidents.
• Comply with applicable legal obligations.

We may create aggregated or de-identified information for research, analysis, and service improvement. We do not use de-identification as a means to disclose SMS consent records or identifiable mobile information for third-party marketing.

Feedback

We may use feedback to improve our Services. We obtain your consent before publicly posting feedback that identifies you.

MOBILE INFORMATION AND SMS PRIVACY

Day Day Up Realty / Jack Bai Team collects mobile telephone numbers, messaging preferences, and records of SMS consent when you choose to participate in our text messaging programs. We may retain message content and delivery information to operate the program, provide support, document consent, and honor opt-out requests.

We do not sell, rent, or share mobile telephone numbers or other mobile information with third parties or affiliates for their marketing or promotional purposes. SMS opt-in information and consent are not shared with third parties for their own use.

We may provide limited access to messaging service providers, telecommunications carriers, and support vendors solely as necessary to operate and support our text messaging program on our behalf. These providers are not authorized to use this information for their own marketing or to obtain independent messaging consent.

Consent to receive text messages from Day Day Up Realty / Jack Bai Team does not constitute consent to receive messages from another business, affiliate, property manager, service provider, or marketing partner.

These restrictions apply throughout this Policy, including its provisions concerning advertising, analytics, service providers, affiliates, branding partners, and corporate transactions. No provision of this Policy authorizes the sale or transfer of SMS consent or permits another business to rely on that consent for its own messaging.

HOW WE SHARE INFORMATION

All disclosures described in this section are subject to the restrictions in “Mobile Information and SMS Privacy.”

Service Coordination

We may share relevant service-request information with the tenants, landlords, property managers, and service providers involved in a particular request. This may include descriptions, photographs, videos, contact information, and related communications needed to coordinate and complete the work.

Sharing contact information for service coordination does not authorize the recipient to use that information for unrelated marketing or to rely on SMS consent provided to us.

Vendors Acting on Our Behalf

We may share information with vendors that support payment administration, customer service, technical support, hosting, communications, analytics, and other business functions.

These disclosures are limited to the services performed on our behalf and are subject to applicable confidentiality, security, and use restrictions. Mobile information and SMS consent remain subject to the additional protections stated above.

Legal and Safety Disclosures

We may disclose information when required by applicable law or valid legal process, or when reasonably necessary to protect rights, investigate fraud or unlawful activity, address threats to safety, resolve disputes, or enforce our agreements.

Affiliates and Corporate Transactions

We may share information with affiliated entities where necessary to provide or administer the Services, subject to this Policy.

Information may also be disclosed in connection with a merger, acquisition, reorganization, or sale of business assets, subject to applicable law and appropriate protections.

SMS consent is excluded from any transfer of messaging rights. An affiliate, acquiring company, or branding partner may not rely on your consent to Day Day Up Realty / Jack Bai Team to initiate its own text messaging program. Mobile information may not be shared under this section for third-party or affiliate marketing or promotional purposes.

Aggregated or De-Identified Information

We may share aggregated or de-identified information for analysis, research, service improvement, and other legitimate business purposes, provided it does not identify you and does not disclose your mobile number or SMS consent records.

EMAIL COMMUNICATIONS AND DIRECT MARKETING

We may send emails concerning your inquiries, account, and requested Services. Where permitted, we may also send our own promotional emails consistent with your communication preferences.

You may unsubscribe from promotional emails using the unsubscribe link in those emails or by contacting admin@jackbai.com. Unsubscribing from promotional emails does not stop necessary account or service emails.

We do not provide your mobile telephone number, mobile information, or SMS opt-in records to marketing partners or affiliates for their own marketing or promotional purposes.

Promotional text messages require separate SMS marketing consent.

SMS TEXT MESSAGING TERMS

Program Description

With your consent, Day Day Up Realty / Jack Bai Team may send text messages related to your inquiries and requested Services, including property tour scheduling, appointment reminders, leasing updates, maintenance requests, and customer support.

Messages will relate to the purposes disclosed when you opted in. If we offer promotional text messages, we obtain separate consent for those messages.

Consent

Providing a telephone number, creating an account, accepting this Privacy Policy, or using our Services does not by itself constitute consent to receive recurring or promotional text messages.

We obtain SMS consent separately. SMS consent is voluntary and is not a condition of purchasing goods or services.

Message Frequency and Charges

Message frequency varies based on your requests, interactions, and the program you select. Message and data rates may apply according to your wireless service plan.

Opting Out

You may withdraw your SMS consent at any time by replying STOP to a text message. We also honor other clear requests to stop receiving texts, including requests sent to admin@jackbai.com.

After you opt out, we may send a single message confirming your request. We will not send additional text messages under the withdrawn consent, including account or service texts, unless you subsequently opt in again.

Opting out of text messages does not cancel your account or requested Services. Necessary communications may continue through other available channels.

Help and Support

Reply HELP for assistance or email admin@jackbai.com.

Delivery

Message delivery depends on your wireless carrier and other service providers. Delivery is not guaranteed. Carriers are not liable for delayed or undelivered messages.

Privacy

Information collected through our messaging programs is handled according to this Privacy Policy, including the restrictions in “Mobile Information and SMS Privacy.”

YOUR INFORMATION AND CHOICES

Account Information

You may review or update available account information through your account or by contacting admin@jackbai.com. Certain tenant information, such as a property address, may require coordination with the applicable property manager.

Access, Correction, and Deletion Requests

You may contact us to request access to, correction of, or deletion of your Personal Information. We may need to verify your identity before acting on a request.

We respond to requests as required by applicable law. We may retain information needed to provide requested Services, meet legal obligations, maintain required records, prevent fraud, resolve disputes, enforce agreements, or honor communication preferences.

Deleting information necessary for an account or service may prevent us from continuing to provide that account or service. Information may remain in backups or archives for applicable retention periods.

Information held by independent third parties may be subject to their own privacy policies and legal obligations.

Communication Preferences

You may unsubscribe from promotional emails or withdraw SMS consent as described above. We may retain limited records of your preferences so that we can continue to honor your requests.

Cookies and Device Permissions

You may manage cookies through your browser and App permissions through your device settings. Restricting certain permissions may affect available features.

DATA RETENTION AND SECURITY

We retain Personal Information for as long as reasonably necessary for the purposes described in this Policy, including providing Services, meeting legal obligations, resolving disputes, and maintaining consent and opt-out records.

We use reasonable administrative, technical, and organizational safeguards designed to protect Personal Information. No method of transmission or storage is completely secure.

INFORMATION ABOUT CHILDREN

Our website, App, and messaging programs are not intended for children under 18, and we do not knowingly allow children under 18 to register independently for these Services.

Parents, guardians, landlords, or property managers may provide limited information about minor occupants when necessary for leasing or property administration. We use that information only for the relevant administrative purposes.

If you believe a child has independently provided Personal Information through our Services, please contact admin@jackbai.com so we can review and address the matter.

USERS OUTSIDE THE UNITED STATES

Our Services operate in the United States. If you access them from another country, your information may be processed and stored in the United States or other locations where our providers operate.

Privacy laws in those locations may differ from those in your country. Where applicable law requires protections for international transfers, we will handle transfers in accordance with those requirements.

THIRD-PARTY WEBSITES AND SERVICES

Our Services may contain links to independent websites or services. Their information practices are governed by their own privacy policies.

Providers processing information on our behalf remain subject to applicable contractual restrictions. This section does not override the protections described in “Mobile Information and SMS Privacy.”

INVITING OTHERS

If you choose to share a link to our Services with another person, you are responsible for choosing an appropriate method of sharing. An invitation does not enroll the recipient in our text messaging programs or establish SMS consent.

CHANGES TO THIS POLICY

We may update this Policy from time to time and will update the “Last Updated” date when changes are posted.

For material changes, we will provide notice through the website, App, email, or another appropriate method and obtain consent where required by law. Where advance notice is required, changes will take effect after the applicable notice period.

Changes to this Policy do not enroll you in text messaging, expand your existing SMS consent, or override a prior opt-out. Continued use of the Services does not by itself constitute SMS consent.

For privacy questions, account requests, or messaging assistance, contact:

Day Day Up Realty / Jack Bai Team
PO Box 1401
Duluth, GA 30096
Email: admin@jackbai.com
Website: https://www.gaselftour.com